General Terms and Conditions of Sale

Identification

The company that publishes the website chanoki.fr is:
Chanoki
SASU, with a capital of 1000 euros.
Registered office: 65 avenue Pierre Larousse, 92240 Malakoff.
Nanterre Trade and Companies Register (RCS): Nanterre B 948674676.
Website publisher: Chanoki

1. Purpose

The general terms and conditions of sale detailed in the articles below apply to all orders placed on the website chanoki.fr, hereinafter referred to as the "Website". Consequently, placing an order implies the buyer's full and unreserved acceptance of these general terms and conditions of sale. They are accessible at any time on the Website, allowing all buyers to review them before placing an order. chanoki.fr reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of modification, the general terms and conditions of sale in effect on the date of the order will apply to each order.

2. Products

The products are accompanied by product descriptions and photos intended to showcase them in the best possible light. However, this presentation is not contractually binding, and chanoki.fr cannot be held liable for any non-essential differences. Similarly, given the nature of the products sold and the inherent variability of cultivation (which can depend on the environment, region, and agricultural and atmospheric conditions), our teas cannot be guaranteed to be of a specific harvest.

3. Price

The prices of products listed on the website are indicated in euros (€) and include VAT (all taxes included), excluding shipping and handling charges (see article 7). The prices displayed include the VAT rate applicable on the day of the order.
chanoki.fr may modify its prices at any time but is committed to billing products based on the rates in effect at the time the order is registered, subject to product availability on that date and receipt of payment. chanoki.fr may offer its customers occasional promotions on certain products: these promotions will be offered on fixed dates and for a fixed duration and while stocks last.
Products remain the property of chanoki.fr until full payment is received.
We advise you to keep your invoice. It will be required in the event of a claim.

4. Order

4.1 Control Modes

chanoki.fr offers its customers one ordering method:

– via the internet, on the website chanoki.fr, by credit card, …

The information provided by the buyer when placing the order is binding.
In the event of errors or incomplete or incorrect information, chanoki.fr cannot be held responsible for the inability to deliver within the normal timeframe.

4.2 Validation
After the order process, its validation signifies acceptance, without reservation, of the order and these general terms and conditions of sale. Once the order is validated, chanoki.fr acknowledges receipt of said order upon registration and undertakes to fulfill it within the limits of available stock. If the product is unavailable, chanoki.fr undertakes to inform the customer and offer a replacement solution, which the customer may accept or refuse.

4.3 Cancellation and Modification: Any request to cancel or modify an order before shipment is only possible with the express agreement of Customer Service (by email = info@chanoki.fr ). If the order concerns perishable items and is already being shipped, chanoki.fr reserves the right to refuse the cancellation or modification of an order. Right of Withdrawal: The right of return guarantee applies to all products that are not liable to deteriorate rapidly. To exercise this guarantee and in accordance with Articles L.121-20, L.121-20-1 and L.121-20-2 of the French Consumer Code, please contact Customer Service beforehand to confirm the return address for your items; then return your item(s) in their original packaging within 14 days of receipt to the address indicated by Customer Service. The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked, and clean (including the product packaging), along with the original purchase invoice. Otherwise, the product will not be eligible for a refund. Within 15 days of our receipt of the returned products as described above, you will receive a refund by check or bank transfer (depending on your original payment method) equivalent to the amount of the products purchased and the shipping costs incurred (subject to presentation of proof of payment sent to Customer Service: 65 avenue Pierre Larousse, 92240 Malakoff, France). You can also choose to keep the amount of your order as a credit note upon request to Customer Service.

Availability: To better serve our customers, all products offered for sale are stocked in our warehouses. Our product offers and prices are valid as long as they are visible on the website, subject to availability. In the event that one or more items in your order are out of stock, chanoki.fr will notify the customer by email, mail, or telephone as soon as possible, offer alternative products, and, if applicable, provide a refund by bank transfer or check within thirty days of the customer's payment.

Note: chanoki.fr reserves the right to cancel any order for which payment by check has not been received within one week. chanoki.fr also reserves the right to cancel any order from a customer with whom there is an existing dispute regarding payment for a previous order. In the event of a remaining dispute, chanoki.fr may need to review the terms of processing a new order with the customer.

5. Payment

The payment methods accepted by chanoki.fr are as follows:

* By bank card (Visa, Mastercard)

– On our website via secure SSL Payplug access

– By credit card over the phone. The customer must call customer service, which will process their payment using their credit card information: card number, expiry date, security code, and order number. To ensure customer security, Chanoki does not store any credit card numbers.

6. Payment security

6.1 Secure Bank Transactions
On the website: the transaction is secured using the Stripe SSL (Secure Socket Layer) payment system. When you enter your bank details, you are directly connected to Stripe's payment server. chanoki.fr therefore does not know your bank card number, and it is not stored on its server.

6.2. Protection of consumers paying by bank card.
To guarantee secure purchases, chanoki.fr implements all necessary procedures to protect you against the fraudulent use of your bank card.
In the event of a fraudulent debit detected on your bank account, we recommend that you send a registered letter to your bank as soon as possible to rectify the transaction(s).

7. Deliveries

Orders are shipped within 2 business days of registration, after receipt of your payment.

We deliver worldwide, with the most suitable solutions and rates depending on the destination country.

7.1 Several shipping options are available:

• Colissimo delivery to your mailbox (no signature required) or to a Pickup Point for orders to be delivered within mainland France. The usual delivery time is 1 to 3 business days after processing and dispatch (standard delivery time provided by the postal service). If your package is too large to fit in your mailbox, you may find a delivery notice indicating the post office where it will be held for 2 weeks.

  • In-store pickup during regular opening hours.

7.2 International

• Tracked shipping: Colissimo International or Delivengo, depending on the destination country. Orders will be shipped within 2 business days of registration. Delivery times typically vary between 3 and 12 days after processing and shipment by our company (standard delivery time provided by the postal service), depending on the destination country.

7.3 Delivery Issues:
You must notify the carrier of any reservations regarding the delivered product (e.g., damaged or already opened package) within 48 hours of receiving the product.
You may be eligible for the exchange and refund conditions as outlined in the article below.chanoki.fr is not responsible for any failure to meet the delivery times announced by the carrier.
Therefore, no compensation or refund can be claimed from chanoki.fr in the event of a delay solely due to the carrier's failure.
Any order cancellation, for any reason whatsoever, accepted by chanoki.fr will only entitle the customer to a refund of the amounts paid. No compensation related to this cancellation can be claimed.

8. Guarantees

8.1 Product Conformity
We are committed to refunding or exchanging products that appear to be defective or do not match your order. In this case, please provide a detailed written description and return the product(s) in question. chanoki.fr will then, at your option, exchange or refund the product(s). Requests must be made within 15 business days of delivery.
Any claim made after this period will not be accepted.
Products must be returned in the condition in which you received them (they must not have been opened) with all included components (accessories, packaging, instructions).
Returns sent freight collect or cash on delivery are not accepted.

8.2 Quality and Freshness of Teas
Our teas are designed for home use and comply with European Union rules and standards. Our suppliers are periodically inspected and approved by the relevant authorities. These items are sensitive to heat, humidity, and air. chanoki.fr guarantees the origin of the tea and ensures it is shipped in optimal condition. Upon receipt of your package, if you believe that any of the products have been delivered damaged, chanoki.fr will process your request based on photos you send by email or mail and will arrange for an exchange.

9. Customer Service

For any information or questions, our customer service is at your disposal:

– By email via the website's contact form: info@chanoki.fr

– By mail, to the following address: Chanoki, Customer Service, 65 avenue Pierre Larousse, 92240 Malakoff.

10. Responsibility

chanoki.fr cannot be held liable for the non-performance of the contract due to a force majeure event, including but not limited to total or partial disruption of postal services or carriers, or disasters caused by floods or fires. However, chanoki.fr will make every effort to find a replacement solution as quickly as possible.
The products offered comply with current French legislation and applicable standards in France and Europe. They must be used in accordance with the instructions provided in the user manuals and other documentation given to customers. chanoki.fr cannot be held liable for the consequences of any other use of its products.

Similarly,chanoki.fr cannot be held liable for non-compliance with the legislation of a country outside the European Union where the product is delivered (for example, if a product is prohibited). Photos are provided for illustrative purposes only; if you require further information about the products, please contact our customer service department.

In the case of purchases for professional purposes, chanoki.fr will not be liable for any indirect damages arising from this agreement, loss of business, loss of profit, loss of opportunity, damages or expenses, which may arise from the purchase of the products.

11. Applicable Law

All orders imply the Customer's full acceptance of these Terms and Conditions of Sale. These Terms and Conditions of Sale are governed by French law. In the event of any difficulty or complaint regarding an order, the Customer may contact our Customer Service department. Failing this, the Commercial Court of Nanterre shall have sole jurisdiction, regardless of the place of delivery or the payment method used.

12. Information Technology and Freedoms

The personal information collected by chanoki.fr when a customer places an order is necessary and will only be used to process your order. Failure to provide this information will result in the order not being validated. chanoki.fr undertakes not to disclose the information you provide to third parties.

In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, the Client has the right to access, rectify, object to and delete data concerning him/her.

You can also make the request by email to our Customer Service or by simple mail to the following address: Chanoki, Customer Service, 65 avenue Pierre Larousse, 92240 Malakoff.

In accordance with the law on confidence in the digital economy, any advertising message sent to the email address you provide will be clearly identified as advertising. chanoki.fr will clearly identify itself as the sender of the messages sent.