PRIVACY POLICY
ARTICLE 1. PREAMBLE
Chanoki respects your concerns regarding the protection of your privacy and personal data.
This policy describes how Chanoki uses information collected about you when you use the Chanoki online store at www.chanoki.fr. It also explains the origin and use of information collected about you through cookies.
This policy applies to all websites, applications and services offered by Chanoki (referred to interchangeably as " Chanoki ", " We ", " Us ") and supplements the "General Terms and Conditions of Sale", as well as any document or information notice referring to this policy.
The purpose of this privacy policy is to detail the processing of data of users who use the services of https://www.chanoki.fr/.
By using this website, the user agrees to this privacy policy.
The purpose of this privacy policy is to inform users of the website:
The way in which their personal data is collected and processed. Personal data is defined as any data that can identify a user. This includes, in particular, their first and last name, age, postal address, email address, location, and IP address.
What are the users' rights regarding this data?
Who is responsible for the processing of personal data collected and processed?
To whom is this data transmitted?
Possibly, the site's policy regarding "cookie" sheets.
ARTICLE 2. What kind of personal data do we collect?
For the purposes of the website and the company, we collect the following information:
Marital status ;
First and last name ;
Date of birth ;
E-mail address ;
Postal address;
Billing address (if different from the mailing address);
Country ;
Phone ;
Account username and password
We also collect the following data from business customers
For professionals: VAT number (including for sole traders);
Chanoki collects information when you register on our site, when you log in to your account, make a purchase, participate in a contest, and when you log out. The information collected is that which you have entered
ARTICLE 3. WHO COLLECTS YOUR DATA?
Your data is collected by the company Chanoki whose registered office is located at: 65 avenue Pierre Larousse, 92240 Malakoff.
ARTICLE 4. For what purpose is my data collected?
The website and the company collect your data for the purpose of:
Account creation and management;
Billing;
Trade statistics;
Order delivery;
Sending newsletters to keep you informed about new products, promotions and events.
Therefore, all the information we collect from you can be used to personalize your experience and improve customer service by better meeting your needs;
Display targeted advertising content;
To be able to contact you;
To be able to respond to requests from judicial authorities;
Analysis of browsing and marketing data to better understand your preferences.
Monitoring advertising campaigns to improve the relevance of our marketing campaigns.
ARTICLE 5. How long is your data kept?
The site and the company retain your data for the time necessary to fulfill the purposes for which it was collected, up to a maximum of 3 years after collection.
Notwithstanding the preceding paragraph, the website and the company apply a different retention period for the following data:
Claims, questions, complaints: 3 years following a claim, question or complaint having been closed;
Contact form: 3 years from the date of your request;
Newsletter subscription: as long as the person concerned does not unsubscribe;
Account creation: until your account is deleted.
ARTICLE 6. Is the data collected about me sold or disclosed to third parties?
The company is the sole owner of the information collected on this site. This information will not be sold to any other company without your consent, except as necessary to fulfill a request or transaction.
Personally identifiable information will not be transferred to third parties, except for third parties such as business partners, technical partners, suppliers, and independent third parties responsible for providing services, managing the site, fulfilling orders, processing payments, and enabling the company to operate this site or conduct its business. These third parties are obligated to keep this information confidential.
In addition, we share information necessary for administrative investigations, or to prevent illegal activities or any situations involving potential threats to the physical safety of individuals. More broadly, we share information when required to do so by law.
chanoki.fr may occasionally contain links to websites belonging to advertisers and/or affiliate partners. If you follow a link to any of these websites, please note that these sites have their own privacy policies and that we are not responsible for these policies. We encourage you to review the terms of these policies before submitting any personal data to these websites.
We can also offer you the option of connecting via your social media accounts. If you choose to do so, please note that you will be sharing your profile information with us, depending on the settings of the social media platforms you use. We encourage you to visit the relevant social media platform and review its privacy policy to understand how your data is shared and used in this context.
ARTICLE 7. On what basis is my data collected?
Personal data will be collected by this website and the company only in cases where applicable regulations permit it, and in particular under the following conditions:
You have given free, specific, informed and unambiguous consent to the processing of your personal data; The purposes covered by this legal basis are the creation and management of the account, the sending of newsletters, the display of targeted advertising content, the analysis of browsing and marketing data and the monitoring of advertising campaigns.
The information provided is necessary for the performance of the contract or pre-contractual measures taken at your request; The purposes covered by this legal basis are the invoicing and delivery of orders.
To ensure compliance with the legal or regulatory obligations of the company or site; The purposes covered by this legal basis are invoicing, contacting customers and responding to requests from judicial authorities.
When the interests of the company or the site justify the processing of your personal data by the site or the company with adequate safeguards; The purposes covered by this legal basis are the creation and management of accounts, the display of targeted advertising content, the analysis of navigation and marketing data and the monitoring of advertising campaigns.
ARTICLE 8. Processing of data outside the European Union
Chanoki does not transfer any Personal Data outside the EEA, to countries that have not been the subject of an adequacy decision by the European Commission within the meaning of Article 45 of the GDPR, or without standard contractual clauses of the European Commission having been concluded.
The following companies transfer data outside the EU but are subject to standard contractual clauses of the European Commission.
Stripe: Data is transferred to the United States and is covered by the European Commission's Standard Contractual Clauses. For more information, please consult Stripe's Privacy Policy: https://stripe.com/it-fr/privacy
ARTICLE 9. Data Hosting
The website https://www.chanoki.fr/ is hosted by: Hostinger International Ltd, a private limited company in Cyprus, whose address is 61 Lordou Vironos str. 6023 Larnaca, Cyprus.
The hosting provider's data processing policies can be consulted on the hosting provider's website: https://www.hostinger.fr/legal/politique-de-confidentialite
ARTICLE 10. USER RIGHTS
In accordance with regulations concerning the processing of personal data, the user has the rights listed below.
In order for the data controller to comply with their request, the user is required to provide: their first and last name as well as their email address, and if relevant, their account or personal space or subscriber number.
The data controller is required to respond to the user within a maximum period of 30 (thirty) days.
A. PRESENTATION OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING
a. Right of access, rectification and erasure
The user can access, update, modify or request the deletion of their personal data by sending their request to the email address stated below:
b. Right to data portability
The user has the right to request the portability of their personal data, held by the site, to another site, by sending their request to the following email address: info@chanoki.fr
c. Right to restriction of and objection to data processing
The user has the right to request the limitation of or to object to the processing of their data by the site, and the site cannot refuse this request unless it can demonstrate the existence of legitimate and compelling grounds that override the interests and freedoms of the user
To request the restriction of the processing of their data or to object to the processing of their data, the user must send their request to the following email address: info@chanoki.fr
d. Right not to be subject to a decision based solely on automated processing
In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning him or her, or similarly significantly affects him or her
e. Right to determine the fate of data after death
Users are reminded that they can consult what should happen to their collected and processed data if they die, in accordance with Law No. 2016-1321 of October 2016.
f. Right to appeal to the competent supervisory authority
In the event that the data controller dies or is unable to respond to the user's request, or if the user wishes to contest a decision or response deemed unsatisfactory, or if they believe that one of the rights listed above has been infringed, they have the right to contact any competent court or the CNIL (National Commission for Information Technology and Civil Liberties) via its website https://www.cnil.fr or at the following postal address:
National Commission for Information Technology and Freedoms
Complaints Department
3 Place de Fontenoy
TSA80715
75334 PARIS CEDEX 07
ARTICLE 11. DO WE USE COOKIES?
Our company uses cookies that record certain information relating to your device's navigation on our site (the pages you have viewed, the date and time of viewing, language settings, connection time, etc.), which are stored in the hard drive memory.
These cookies allow access, via electronic transmission, to information already stored on your device or to store information on that device. During their validity or registration period, these cookies allow the data controller to identify your computer during your subsequent visits, in particular to facilitate your browsing and offer you a personalized browsing experience.
We displayed an alert message (banner), asking each person visiting the site if they wish to accept cookies.
They do not contain any confidential information about the site's users.
The banner informs the user:
– Regarding the specific purposes of the cookies used;
-On the possibility of objecting to these cookies and changing the settings by clicking directly on a link;
ARTICLE 12. AMENDMENT TO THIS PRIVACY POLICY
Chanoki may modify this Privacy Policy periodically to reflect changes in our practices. When we modify this Privacy Policy, we will also update the "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy regularly to stay informed about how Chanoki protects your Personal Data.
The website publisher reserves the right to modify it in order to ensure its compliance with applicable law.
The date of the last update is December 3, 2024.
© 2026. Chanoki
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